COVID-19 Guidelines: April 15, 2020 Update

posted: by: Alpine Animal Hospital, Chelsea Tags: "Clinic Specials" "News" 

Alpine Animal Hospital Coronavirus Information

Updated April 15, 2020


Alpine Animal Hospital is OPEN and our hours have not changed. Here you can find details regarding our current social distancing guidelines as well as scheduling guidelines for appointments.

 

SOCIAL DISTANCING GUIDELINES

In order to protect both our clients and our staff, we have implemented the following protocols.

 

VETERINARY VISITS

1.  Please remain in your vehicle when you arrive for your scheduled appointment. 

2.  Call 541-752-7747 to inform us of your arrival.

3.  A member of our team will come out to greet you at your vehicle and obtain a brief patient history.

    >   If you would like to remain in your car for the duration of the appointment our staff can escort your pet in and out of the clinic for you. 

      ·  We will provide sterilized slip leads for dogs. Cats must be secured in carriers.  

      ·  Your pet will be brought to the exam room to be seen by their veterinarian, and the history provided will be communicated thoroughly by our nursing team.

      ·  When the exam is complete, we will return your pet to you in the car, along with any prescribed medications. 

– OR – 

    >   If you would like to come into the hospital for your pet’s exam, a staff member will provide you with a sterilized face mask, and escort you and your pet straight to the exam room when one becomes available.

      ·  Please limit owners to one per pet when accompanying your animal into the hospital. Of course, exceptions to this will be made for end-of-life care.

      ·  Our staff will bring any prescribed medications out to you in the car.

4.  Our team will communicate with you to relay exam-findings, medications, and home-care instructions.

5.  We can take payment over the phone, and we can print or email the invoice.

 

TECHNICIAN APPOINTMENTS

1.  Please remain in your vehicle when you arrive for your scheduled appointment. 

2.  Call 541-752-7747 to inform us of your arrival.

3.  A member of our team will greet you at your car, and escort your pet in and out of the clinic for you. 

     >  We will provide sterilized slip leads for dogs. Cats must be secured in carriers. 

4.  When the appointment is complete, our staff will return your pet to you in the car. 

5.  We can take payment over the phone, and we can print or email the invoice..

 

MEDICATION AND FOOD PICK-UP

1.  Please call ahead to order food or medication refills.

2.  We can take payment over the phone when the order is placed.

3.  Call 541-752-7747 when you arrive for pick-up. 

4.  A staff member will bring the medication or food, as well as the invoice outside to your car.

 


SCHEDULING GUIDELINES

We are available to provide exams, procedures, and treatments for animals that have current health concerns, and if postponement of care would risk harm to the pet. Therefore, procedures we are continuing as normal include:

·  Dental cleanings if tooth extractions are needed.

·  Surgery to repair torn cruciate ligaments or other musculoskeletal injuries that risk causing suffering to the pet or permanent damage to the limb.

·  Cancer-related surgery, procedures, and treatments.

·  Laceration-repair procedures.

·  Treatments for any other disease or injury that is progressive in nature.

·  Initial series of core vaccinations for puppies and kittens.

·  Rabies vaccinations, as the Rabies virus is zoonotic (it can transfer from animals to humans).

·  Prescription refills (please see below for temporarily lifted VCPR restrictions).

 

In order to preserve Personal Protective Equipment (PPE) for our human counterparts, we are currently postponing:

·  Routine vaccinations for adult animals.

     >  This includes FeLV, FVRCP, DA2PP/DA2LPP, Bronchi-Shield (kennel-cough vaccine), Influenza, and Rattlesnake vaccinations. This does not include Rabies vaccinations (please see above).

·  Routine procedures that use PPE, including: routine dental cleanings, and routine spays and neuters.

·  Routine Annual Exams, if your pet has no new health concerns.

     o If your pet needs a prescription refilled, we are allowed to temporarily waive the requirement that they have a current VCPR (under normal circumstances, the State requires a pet to have had an exam from the veterinarian within the last year in order to refill a medication). Therefore, you can refill your pet’s regular medication without a physical exam, as long as there are no new health concerns. Just call our clinic to submit a request for a medication refill.


Boarding services are OPEN:

·  Our boarding services remain open to anyone in need.      

     >  If you'd like to board your pet, whether it is for just one night, or many nights in a row, please call our staff to schedule accommodations for your pet, or to ask for more details about boarding.

 


We are asking that if you are ill, or if someone in your household is ill, please stay home. 

     >  If you are ill and your pet requires urgent care, please arrange for a trusted friend, neighbor, or healthy family member to transport your pet to our hospital. We will gladly accommodate your representative and help make further arrangements for you and your pet.

     >  If you wish to reschedule an appointment, please call to notify our staff. We do not have cancellation fees, but please give as much advance notice as possible.

 


Please call us at 541-752-7747 or email us at alpineanimalhospital@comcast.net if you have questions or need anything for your pet.

 

Please join us on Facebook for regular updates regarding our response to the COVID-19 pandemic.

 

Thank you for your years of loyalty and support for our small business. We ask for your continued patience and understanding during the difficult times ahead. Our community is strong, and by following guidelines put forth by local health departments and the American Veterinary Medical Association (AVMA), we will get through this together.